TelecomWeb did the first product review we’ve seen of Rabble, and it was good! The title is Joining the Rabble: Making Mobile Community Work. (I know, there is a subscription required. Sorry about that, but take a look at some of their other story headlines and you might consider buying a subscription. They go pretty deep on a lot of topics important to our industry.)
I don’t think they’ll mind a few excerpts:
“We’ve played with VCast and Sprint TV, every 3D game under the sun and more WAP pages than we can name. But the one recent application that has us coming back for more almost every time we log into our phone is Intercasting’s new Rabble.”
That was very flattering. Our users, while a smallish group at the moment, tell us the same thing. Let’s hope we can continue to rev the product in exciting new ways to make it even better over time.
“Rabble is among the most dense applications we’ve seen on a phone, with a lot of information packed into relatively quick downloads and small-screen real estate. Nevertheless, the interface is clean and navigable, and a great deal of thought has gone into how the interface can encourage and grow the community. For instance, when in someone’s channel, you can see its subscribers and fans and then link to these like-minded Rabblers as well. This is a technique that helped make the wildly popular MySpace.com community site a place where people organically find and form communities based both on declared interests as well as common tastes in user-generated media.”
It is exceedingly difficult to manage screen real estate when you are trying to create a robust mobile application. There is a fundamental difference between the web and the mobile space that has to be recognized before you start developing a mobile application. This is the age of the single-purpose application. Any web-based portal looking to put their offering on mobile devices will have a difficult time doing so, simply because you don’t have 18 inches of screen real estate to work with. Along the same lines, key clicks matter. It is often better to tab through multiple screens with the click of the same key rather than try to implement some sort of “point and click” scrolling browse function. What all of this means to us is that the user experience starts with simplicity, and everything Rabble does is geared toward giving the user what they bought the app for in the first place. I know that sounds obvious, but I have used many apps that do not seem to keep this in mind.
“Rabble is nudging user-generated media to the next level, where it starts seeing itself as media and not just glorified diary postings. By naming people’s blogs “channels,” Rabble is massaging the users’ feeling that he or she is a “small media” maker, a programmer using the content of his or her own life or brain as a script. This is a compelling extension and realization of what the blog can be as both community and user-made media. The idea that individuals posting to the Web have “fans” and “subscribers” is itself a remarkable evolution of traditional passive media assumptions. It points to how interactivity, brought to its logical ends, disrupts old media-making and - consumption structures. In the Rabble world, we are both makers and consumers of media, star and fan, exhibitionist and voyeur.”
I think this is a great point. If you look elsewhere on our site, you will see that our vision, while perhaps broad in scope, is in fact very narrow in focus: We want to reverse the flow of the Media stream. An LMNO can take many forms in a variety of verticals, but closest to our heart is the promise of populist media. It is too easy to pander to consumers. Consumption is something we all understand, but I feel like there is a certain mild disrespect of consumers by the incumbent media industry that assumes too much about our collective lack of intelligence. Do you know how foie gras is made? You force-feed a goose (it doesn’t matter with what – grain, wheat, figs are all fine – just use whatever is cheapest) then later eat its oversized (and delicious) liver. As a consumer, I feel like the media industry sees us as geese, and indeed it seems at times that there is no limit to our ability to consume media, and quality clearly does not matter much. Your delicious liver is of course your wallet. Of course, there is absolutely nothing wrong with it, in my opinion. It just seems very one-way to me.
When a billion people are walking around with media production devices, things will be different. Yes, we will always consume, but I think we will also collectively produce more than we consume. That is when things get really interesting to me, because when you are creating and consuming at the same time that is media interactivity. I don’t mean the kind of interactivity that lets you use your remote control to freeze your TV screen, zoom and buy whatever outfit the reality show star is wearing. (Though that would be pretty cool.) I am talking about full media immersion where you are the creator of the content as much as the consumer of it, where media is no longer about following a narrative and is instead about participating in the construction of the set design and the direction of the players in a story that has no script, no beginning and no end.
“There are burps to Rabble, of course. In a bizarre move that suggests Verizon Wireless doesn’t understand the application it is hosting, Rabble has slipped into a Messaging/IM sub-menu of the deck, where it is difficult to find in the first place. Pieces of the interface remain kludgy. Uploading images to a blog entry failed for us, in part because it required that we e-mail a cam image from the phone gallery to ourselves at a Rabble.com e-mail address. This didn’t work for us, and we were frustrated to find that the Rabble.com Web site is not yet equipped to manage a mobile blog or its gallery.”
We’re getting there. I am going to talk to the Verizon guys to see if we can try a different category. There just isn’t any logical category to put a mobile blogging/social networking/user-generated content production and consumption community application at the moment. Also, I’ll admit that despite our pretty good UI, it is kludgy in areas, but this is 1.0 and our growing community is definitely comprised of younger early adopters who have been great at providing us very useful feedback.
We aspire to 3.1 status, which we learned from Microsoft: Windows 1.0, launched back in the mid-‘80’s was a complete flop on which they actually lost money. It was sort of a front-end to MS-DOS that actually made DOS harder to use and less robust. Windows 2.0, released in 1987, while an improvement, you will remember was limited to 640k of memory and was also unsuccessful. Still they stayed at it. In 1990, they released Windows 3.0, which I remember had better multitasking and could use up to 16mb of RAM, was an improvement but frankly IBM’s graphical OS/2 was a superior product. 3.0 sales were good, and Microsoft hyped the release in a big way, but it was still inferior to IBM’s product and even their own MS-DOS 5.0, though they were on their way. Then in 1992, they shipped Windows 3.1, which was the first obvious mainstream commercial success in the Windows line and was the precursor to Windows 95, which was the first time they packaged both the OS (MS-DOS) and the GUI (Windows) together and the rest is history.
I don’t do the actual full history justice, of course. I just lived through it and bought every Microsoft product from MS-DOS 1.0. Along the way I saw them learning from each release and noticed that the things I would curse about a particular version of Windows would be fixed in the next release. They stuck with it for 10 years to build a true mainstream success. If they hadn’t started with 1.0 and instead tried to build 3.1 from the beginning, they never would have been successful because the market has to teach you what to build next.
Today Windows is so robust and intuitive that it feels transparently magic to me. Remember having to configure that SLIP/PPP bullshit with your external dial-up modem and having to maintain a list of local access numbers each with different access codes depending on the provider? That wasn’t that long ago. Now I walk into a Starbucks and my computer asks if I would like to wirelessly connect to the internets. Why, yes I would. Thank you. And they seem to have killed that damn anthropomorphized paperclip, a move which deserved it’s own release number, in my opinion.
Anyway. 3.1 is where we’re going, though I don’t intend for it to take 10 years to get there! So far people seem to really like Rabble, and we have many improvements planned for the next release that will hopefully make everyone like it even more. Don’t you think you should buy Rabble now and be all O.G. when we get to 3.1? I would appreciate the feedback.