Adam Zawel has a thread over on INmobile following our panel discussion on mobile social networking at the AlwaysOn Stanford Summit a couple of weeks ago. He put up a poll asking the community “what does winning in mobile social networking mean?” The majority of respondents chose “Most users/depth of engagement.”
I was working on a related blog post this week, so I posted this comment on the thread:
First of all, applying web-centric measurements to anything in the mobile space is a fool’s errand akin to trying to apply print-centric measurements to radio. Furthermore, and in my opinion, it is myopic to apply advertising-centric measurements to social networking in general. “Most users” and “depth of engagement” are metrics that are used to indicate the potential to reach eyeballs (and for some measurement of time or engagement) so that a value can be placed on the ad inventory that supports the business. This assumes that a social networking site is a discreet and stateful experience that contains all of its users within its confines, creating a closed marketplace for communication, which drives engagement, which drives advertising dollars.
There is nothing wrong with this approach, mind you, I just think it is myopic:
- What will be the effect of having a portable identity and profile that can traverse the traditionally stateful nature of the now-popular discreet social networking sites?
- What happens when Mozilla adds a profile, a network address book, and chat functionality to Firefox?
- What happens when Microsoft adds social tools to Outlook, such that you can either create a new profile or bring your own from MySpace or Facebook or Hi5 or whatever?
If “social networking” can become a feature of other forms of engagement, then how relevant is “depth of engagement”? In this scenario, engagement would get even lighter, but user-centricity would become more important. Advertisers won’t be asking “how long do people sit and look at your site?” Rather, they will ask, (as they do now of Google) “How many people use your address book as the first place they start when initiating a connection of some sort?” It won’t matter how many user go to Facebook, because Facebook as a website will cease to exist though its many features and tools will be atomized and distributed across other consumer touchpoints. While I may never actually “go” to Facebook, I will be using it transparently every time I use my browser or my email or my mobile phone.
In all likelihood, the current winner in social networking, (based on ad-centric measurements) MySpace, will end up also winning in the second generation of social networking by using their leverage to become the de facto standard profile engine as well as the “address book in the sky” that everyone goes to first to conduct all of their personal communication.
Great. Now take this potential evolution of social networking as the first place you go to initiate personal communication and apply it to the mobile space. Rethink what your address book currently is. Rather than a static collection mostly of PEOPLE that you know, imagine a dynamic list of CONNECTIONS to people, places, businesses, media, objects and services, some of which you know, some of which you want to know and some of which want to know you. Furthermore, throw away the notion that establishing these connections will be based on the mobile-centric “phone call” and instead think about all the ways that such an active directory could make connections - through a browser, with your camera, using location, via a map, on your calendar, in your media player, via text or via voice.
In this way, “social networking” gets broken down into its component parts and embedded throughout your mobile device, fulfilling your future expectation that your most personal communication device should be able to facilitate your evolved notion of “communication.”
I would further note that when this future is realized, it will mean an evolution of personal communication wherein everyone on the mobile value chain wins, including OEMs, carriers, and a host of communication service providers all working together to make connections more transparent and more valuable.
